Fin AI Agent (Intercom)

Want an AI agent that can answer customers and actually take care of things, like updating an address? That's Fin, Intercom's AI agent for customer service. It uses your own content and systems. We read Fin's official pages on Oct 28, 2026. Here's the rundown.

Here's how Fin says setup works, step by step: First, start with your content. Train Fin with your help center, website, or PDFs, or connect sources like Notion, Confluence, and Box. Next, configure and connect. Add Guidance, Procedures, and integrations so Fin can read and write to your systems. And last, optimize over time. Run simulations and evals, review conversations, and look at AI-powered insights.

A few things Fin highlights:

• Many channels: voice, chat, email, social, Slack, and more.
• Any help desk: it's built into Intercom, and also works with Salesforce, Freshdesk, HubSpot, Zendesk, and others.
• Handoffs: Fin can transfer conversations to your team in your preferred inbox.
• Free trial: 14 days, with no credit card required.

Pricing, as listed: Fin's pricing is per outcome, and you're charged for at most one outcome per conversation.

• Resolutions, procedure handoffs, disqualifications, and self-serve routings: $0.99 each.
• Qualifications (matching a prospect to your criteria): $9.99 each.
• You're not charged when a conversation simply goes to your team without an outcome.
• Fin with the Intercom help desk: from $0.99 per outcome plus $19 per help desk seat per month.
• Fin with another help desk: $0.99 per outcome, with a minimum of 50 outcomes per month and no seat costs.
• Copilot, an assistant for your support team: $35 per user per month.

Fin says you can manage spend with alerts, limits, and real-time reporting. Other Intercom plan prices weren't on the page we checked, so they're unknown for now.

A quick note: the resolution rates, customer counts, and rankings on Fin's site are its own marketing, so we've left them out.