Freshworks' help desk with AI built in. Each of the three plans on its pricing page includes Freddy AI Agent with the first 500 sessions, plus ticketing, a shared inbox, and a help center. Freddy AI Copilot is an add-on that helps your team reply faster.
Pricing
Subscription: From Freshdesk's pricing page (Oct 28, 2026), billed annually: Growth $19, Pro $55, and Enterprise $89 per agent/month. Each includes Freddy AI Agent's first 500 sessions. Add-ons: more AI Agent sessions $49 per 100, Freddy AI Copilot $29 per agent/month (Pro and Enterprise). The page says annual billing saves 20%. Monthly-billing prices weren't shown in the text we read, so they're unknown. 14-day free trial of the Enterprise plan.
Getting set up
According to Freshworks: start the 14-day free trial (you get the Enterprise plan for 14 days), connect your support email and help content, and use the guided setup and free AI onboarding to configure Freddy AI Agent.
The plain-English overview
Looking for a help desk with AI built in? Freshdesk is a customer service help desk from Freshworks, and Freddy is its AI. Here's what Freshworks' official pages say, as of Oct 28, 2026.
Here's what Freshworks lists:
- Freddy AI Agent: email AI agents that understand what a customer wants and take action to resolve it. Each plan on the pricing page includes the first 500 AI Agent sessions.
- Freddy AI Copilot: helps your team prioritize work, recommends next steps, and helps them resolve faster. It's an add-on on the Pro and Enterprise plans.
- Freddy AI Insights: spots trends and root causes in your support. It's listed on the Enterprise plan.
- Guided setup: Freshworks says it offers guided tours, quick-start walkthroughs, and free AI onboarding to help you set things up.
- Connections: Freshdesk connects with other business apps, and through MCP it can bring customer data into other AI tools.
Who it's for: small and growing teams that want a full help desk (tickets, shared inbox, and a help center) with an AI agent included, rather than a chatbot on its own.
Good to know: Freshworks' homepage shows results figures, like resolution rates. Those are Freshworks' own claims, so treat them as what's possible, not what you'll get. Start small, check the AI's answers, and keep a person ready for tricky questions.
Want to compare? See Tidio Lyro for a website-first option, or Fin by Intercom, which also works with Freshdesk.
Sources
- Freshdesk — AI-powered customer service (official page) (checked Oct 28, 2026)
- Freshdesk — pricing page and FAQ (checked Oct 28, 2026)
Where each fact came from
- What it can do · checked Oct 28, 2026 · rechecked regularly — Freshdesk — AI-powered customer service (official page)
- Overview · checked Oct 28, 2026 · rechecked regularly — Freshdesk — AI-powered customer service (official page)
- Where it runs · checked Oct 28, 2026 · rechecked regularly — Freshdesk — AI-powered customer service (official page)
- Getting set up · checked Oct 28, 2026 · rechecked regularly — Freshdesk — pricing page and FAQ
- Pricing · checked Oct 28, 2026 · rechecked often — Freshdesk — pricing page and FAQ
- Pricing model · checked Oct 28, 2026 · rechecked often — Freshdesk — pricing page and FAQ
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