A help desk and AI agent built for online stores. Gorgias prices by ticket volume, not per seat, and says its AI Agent can take actions like cancellations and discounts, with Shopify, WooCommerce, and BigCommerce support.
Pricing
Usage based: From Gorgias's pricing page (Oct 28, 2026). Help desk only, billed monthly: Starter $10 (50 tickets), Basic $60 (300), Pro $360 (2,000), Advanced $900 (5,000) per month. With AI Agent added: Starter $40/month (monthly billing only, 30 automated interactions), Basic $90 monthly or $77/month billed annually, Pro $550 or $471, Advanced $1,430 or $1,227. Extra tickets $0.40 or $0.36 each. The per-automated-interaction overage shows as $1.50 on the plan cards but $0.85–$1.00 in the comparison table, so confirm the current rate with Gorgias. Free trial, no credit card required on most plans.
Getting set up
According to Gorgias: sign up for a free trial, connect your store (such as Shopify, WooCommerce, or BigCommerce) and support channels, then add AI Agent to start automating tickets.
The plain-English overview
Run an online store and drowning in "where's my order?" messages? Gorgias is a customer service help desk made for e-commerce brands, and its AI Agent answers and resolves shopper conversations. We read Gorgias's pricing page on Oct 28, 2026. Here's the rundown.
Here's what Gorgias lists:
- One inbox and one bill: help desk and AI Agent on one platform.
- Priced by tickets, not seats: plans scale from 50 to 5,000 tickets a month and are never priced per agent.
- Pay when it resolves: Gorgias says the AI Agent is on every plan and you pay only when it resolves a conversation.
- Store connections: Shopify and Shopify Plus, WooCommerce, and BigCommerce, with Magento on higher plans, plus 150+ app integrations.
- AI extras: brand voice and guardrails, and actions like cancel, discount, and apply, are listed in its plan comparison table, though not on every plan.
- Channels: email, chat, social, and a help center, with Voice and SMS as add-ons.
Who it's for: online stores, especially on Shopify, that want support and sales help in one place without paying per agent seat.
Good to know: Gorgias shows customer stories and automation rates. Those are its own claims, so treat them as what's possible. Start with order-status and return questions, and check the AI's answers often at first.
Want to compare? See Zendesk AI agents, Freshdesk with Freddy AI, or Tidio Lyro.
Sources
- Gorgias — pricing page and FAQ (checked Oct 28, 2026)
Where each fact came from
- What it can do · checked Oct 28, 2026 · rechecked regularly — Gorgias — pricing page and FAQ
- Overview · checked Oct 28, 2026 · rechecked regularly — Gorgias — pricing page and FAQ
- Where it runs · checked Oct 28, 2026 · rechecked regularly — Gorgias — pricing page and FAQ
- Getting set up · checked Oct 28, 2026 · rechecked regularly — Gorgias — pricing page and FAQ
- Pricing · checked Oct 28, 2026 · rechecked often — Gorgias — pricing page and FAQ
- Pricing model · checked Oct 28, 2026 · rechecked often — Gorgias — pricing page and FAQ
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